FAQ

Account

How to confirm your email and phone number?

Follow these steps to confirm your email:

• Log in to your profile on the website.
• Click the "Confirm email" button.
• You will receive an email with a link; click on it. If there is no email in your inbox, check your "Spam" folder.

If you have any problems with verification - please contact support.

Follow these steps to confirm your email:

• Log in to your profile on the website.
• Enter your phone number.
• Click the "Confirm number" button.
• Enter the SMS code in the pop-up window and click the "Confirm" button.
• If something goes wrong, click the "Resend SMS" button.

If you have any difficulties or questions, contact support.

How to recover your password?

You can recover your password when you log in to the site using the special "Reset password" button. Then enter the email address specified during account registration in the pop-up window. Then check your email and follow the instructions in the letter.

How to change your name, phone number or email?

Unfortunately, it is not possible to make changes yourself, as this requires additional verification from us. To resolve this issue, contact support.

Cash transactions

How to make a deposit?

Go to the "Cashier" section and make a deposit using any payment method that suits you. Indicate the amount you wish to deposit and follow the additional instructions on the payment page. Pay attention to the conversion if it is specified. Before making a deposit to activate the bonus, you must activate it.

How to make a deposit?

1. Confirm your phone number and email in your profile.
2. Bet the amount of your last deposit (you need to make each deposit at least three times before withdrawing your winnings). You can check whether you have met the wagering requirements on the withdrawal page.
3. If you have placed bets with bonus funds, please make sure you have made a deposit within the last 30 days.
4. Fulfill all bonus conditions after activation.
5. Please ensure that all payment details in the withdrawal request are correct.
6. Make sure you have confirmed all documents. If something has not been uploaded, we recommend that you upload all documents before creating a withdrawal request - this will help you avoid unnecessary problems when creating the request.

What is a triple rotation of a deposit?

Deposit tripling is a condition that means each deposit must be made three times before winnings can be withdrawn. For example, if you have deposited 10 EUR, you need to bet 30 EUR.

What are the conditions for processing retraction requests?

Typically, it takes 24 to 36 hours to process your withdrawal request. But your request may be processed faster depending on some conditions (for example, you can upload documents in advance in the "Profile" section).

How can I find out the status of a withdrawal request?

Go to the "Cashier" section, click on the "Withdrawal history" button and you will see all the relevant information.

Can I use multiple payment methods?

Yes, you can make a deposit to your account using any convenient payment method available in the "Cashier" section. If it is not possible to create an order for a previously used payment method, you can choose any of the available methods. Please note that in this case additional controls may be necessary.

Verification

How to verify your identity?

To verify your identity, you must upload a photograph of both sides of your passport or identity card, with the following data: full name, date of birth (data must be completely identical to those specified in the profile), series and number document, issue date and expiration date (if provided). Documents must be of high quality and visible in the photograph as a whole.

How to check your address?

To verify the address, you must upload an official document with the following data: full name, residence address and date of issue of the document (no later than 3 months from the current date). This could be a bank statement, a bill for utilities or other services, or correspondence with government institutions.

How to check Papara?

To verify the Papara wallet, you must take a screenshot of your personal account home page and upload it. The screenshot must necessarily show the owner's full name, telephone number, customer email and wallet number (Papara numbering). The data must be of good quality and visible in the photograph as a whole.

How to check MiFinity?

To verify the MiFinity wallet, you must take and upload a screenshot of the home page with the Transactions tab with transactions in your account. Additionally, you should take a screenshot of the "Profile Details" tab of the "Profile" section (in the top right corner, click on your name and then on the "Profile" tab), where your email address is indicated. (which is the wallet ID) and username in the top right corner.

How to check Visa/Mastercard?

To verify your Visa/Mastercard card, you must take a photo of the front and back of the card. The photograph must show the card's masked number (the first 6 and last 4 digits of the number), the holder's name and surname and the expiration date. In the absence of personal data on the card, a declaration with the cardholder's name and the last four digits of the card is required. If the card is virtual, screenshots of the complete application page with the data mentioned above (masked card number, card expiration date, name and surname of the holder) will be required.

How to verify a bank transfer?

To verify a bank transfer, you must present an account statement with the following data: bank account number (IBAN), surname and name of the holder. You can also take a photo of the plastic card, if it has an IBAN and the customer's name.

How to verify a Piastrix wallet?

To verify the Piastrix wallet, you need to download the screenshot of the "Profile Settings" tab of the "Profile" section of the payment system. The wallet itself also needs to be verified. The owner's full name, date of birth and license number must be shown in the screenshot in good quality.

How to check Jeton?

To verify the Jeton wallet, you must upload a screenshot of your personal account. The screenshot must contain the holder's full name, wallet number, telephone number and email address in good quality. Users registered in the application can find the necessary information in the "Settings" and "User information" sections.

How to verify eZeeWallet?

To verify the eZeeWallet account, you must take a screenshot of your personal account home page under the Dashboard tab and upload it. The screenshot must be of good quality and contain the following data: wallet ID, holder's full name and email address. Mobile application users should also take screenshots of the above data.

How to verify PayFix?

To verify the PayFix wallet, you must take a screenshot of the customer's profile and upload it. The screenshot must contain the following good quality data: customer name, digital wallet ID and email address (PayFix No/Payfix Numarasi). For users of mobile applications, screenshots with the above data are required.

How to check Volt?

To verify Volt, you must upload a bank statement (for a single transaction or for the deposit period). The account number, the full name of the holder, the amount, the date of the transaction and a description of the payment (in whose favor the payment was made) must be visible in full on the statement in good quality. The statement must be provided in PDF format or as a screenshot taken in the application.

How to check Netbanking?

To verify Netbanking, you must provide an account statement, where the account number and the holder's name must be visible and of good quality.

How long does it take to process my documents?

Your documents will be processed faster if there is an active withdrawal request. If there is no active application, documents are processed on a first-come, first-served basis.

Can I use a residence permit instead of a passport?

Yes, if you don't have a passport

What document can I present as a document with the residence address if I rent a house (payment receipts are from someone else) and do not use bank cards?

You can present any official document with the following data: full name, residence address and date of issue (no later than 3 months from the current date).

Why is a driving license not suitable as an identity document?

Your documents will be processed faster if there is an active withdrawal request. If there is no active application, documents are A driving license is a confirmation of the right to drive vehicles. Does not contain enough data to verify the customer's identity.

What statement is needed to verify the Revolut card?

You must make a card confirmation statement listing all Revolut cards.

Why is my address needed?

The site rules contain a list of countries where gambling is prohibited. We must make sure you do not live in one of those countries.

Why can't I hide part of the passport code and series?

It may hide some of the data, but the first two and last two digits of the number, as well as part of the document series, should be visible. This is necessary to confirm the authenticity of your documents.

Why is passport registration not appropriate?

The document must contain the full name, residence address and date of issue. The registry does not contain all the necessary data.

Why is a bank statement needed for verification?

The statement is necessary to confirm ownership of an unnamed bank card.

Why is it necessary to take a selfie with an identity card for verification?

The procedure is necessary to prevent the possible use of your documents by unauthorized people.

Why is it necessary to provide a new address document every month?

In Turkish documents confirming the address, the validity period of the document is indicated (often the validity period is 1 month). When the document expires, the document is considered invalid and must be updated.

Why can't I upload multiple cards to my profile at the same time?

Don't add payment methods you don't use to your profile. But you can download all bank cards that were used to make deposits.