Privacy Policy
1. General information
The company Rozert NV (hereinafter referred to as "Betmaster"), a company incorporated under the laws of Curacao, with its address at: Zuikertuintjeweg Z/N (Zuikertuin Tower), Curacao, is committed to the protection of players' personal data. This Privacy Policy describes the way in which Rozert NV processes personal data and informs players of their rights. Personal data means any information relating to an identified or identifiable individual. The processing of player data complies with all applicable data protection regulations, including the European General Data Protection Regulation (GDPR).
By accepting this Privacy Policy, the player confirms their consent (hereinafter referred to as a neutral term and applicable to both sexes) to the use of their personal data as set out in this Privacy Policy.
1.1. Data Controller
The data controller of Rozert NV is: Rozert NV Zuikertuintjeweg Z/N (Zuikertuin Tower), Curacao Registration number 156146
1.2. Data Protection Officer
For any privacy questions or to obtain more information about Betmaster's data processing activities, please contact Rozert NV's data protection officer: Rozert NV Zuikertuintjeweg Z/N (Zuikertuin Tower), Curacao E-Mail support @Betmaster.bet
2. How Betmaster Processes Personal Data
2.1. General information
The following describes how Betmaster processes personal data and how this processing is justified. Betmaster only processes personal data:
2.1.1.when the player has given consent to such processing,
2.1.2.when processing is necessary for the performance of services provided by Betmaster,
2.1.3.when the processing is necessary to comply with a legal obligation to which Betmaster is subject, or
2.1.4.when processing is necessary for the purposes of the legitimate interests pursued by Betmaster or third parties, unless the interests or fundamental rights and freedoms of the player prevail.
2.2. Failure to provide personal data may mean that Betmaster will be unable to provide services to the player.
2.3. Data Collected When Visiting the Site.
During the visit to the Betmaster.bet website, our system automatically collects information generated by the visitor's browser to our website and temporarily stores the data in log files, including, among others, the following:
2.3.1. the IP address of the requesting computer,
2.3.2.the date and time,
2.3.3.the operating system,
2.3.4. the browser used by the player.
2.4. Log files may contain IP addresses that allow a player to be identified.
2.5. This collection is necessary for the performance of the services provided and for the purposes of our legitimate interests, in order to allow the visitor to use the website, optimize the website and identify dysfunctions and abuse of Betmaster services.
2.6. Data Collected in the Registry
Betmaster collects personal data from players during the registration process (and during ongoing KYC monitoring at a later stage), including but not limited to:
2.6.1.name and surname
2.6.2.sex
2.6.3.full address
2.6.4.date of birth
2.6.5.a verifiable email address
2.6.6.cell phone number
2.6.7.username and password
2.6.8.in some countries, identity card or social security number
2.7. Players will be required - at any time and in accordance with applicable laws and regulations, especially current regulations for the prevention of money laundering and terrorist financing - to submit other documents to verify their identity and enable security identity checks, such as a copy of a valid identity document issued by the competent authority, e.g. passport, personal identity card, driver's license, a utility bill (e.g. gas, electricity or a rental contract).
2.8. After registration, players can change or request deletion of their personal data at any time by contacting support@Betmaster.bet . Every player must update their personal data without delay when the information provided to Betmaster is no longer correct or is incomplete.
2.9. Betmaster may also collect information from third party databases.
2.10. The collection of such data is necessary so that we can provide our services to the player. Verification of players' age and identity is necessary to comply with legal obligations. It may also be necessary to enforce our contractual agreements and is therefore in our legitimate interests.
2.11. Data Collected for Payment Services
If players deposit funds into their Betmaster account via credit card, the following additional personal data will be required to be processed:
2.11.1. name and surname of the cardholder
2.11.2. credit card company name
2.11.3. Credit Card Number
2.11.4. credit card expiration date, CVC code and password
2.12. To transfer winnings to the player's bank account, it is necessary to collect the following personal data:
2.12.1. name and surname of the account holder
2.12.2. Bank name
2.12.3. IBAN
2.12.4. Swift Code
This data may be transmitted to payment providers. The collection of this data is necessary for the execution of payment services.
2.13. Additional Data collected when using Betmaster Services
2.13.1. Profiles
Betmaster processes information collected by cookies, log files, clear gifs and/or third party support to create player profiles. A profile contains information about individual players, including preferences regarding the player's activities. This information relates to players' personal and identifiable data and is used to provide and improve our services for the benefit of the player. Profiles are also used to individually design each player's experience on the Betmaster website and to provide specific marketing information.
2.13.2. Log files
2.13.2.1 Betmaster uses log files. These files include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyze trends for the administration of the site, to track players' movements on the site and to collect comprehensive and useful demographic information. IP addresses are related to providing web-based services with personally identifiable information.
2.13.2.2. The collection of such data is necessary so that we can provide our services to the player.
It is also necessary to protect our customers and ourselves against crime and to comply with legal obligations. It is also in our legitimate interests to improve and promote our services.
2.14. Communication with players
2.14.1. Betmaster stores communication with players, including requests for information or customer support. This applies to communication via email, website or other means of communication, including telephone. Phone calls are recorded for training and security purposes.
2.14.2. Betmaster uses Crisp technology IM SARL is a company registered at 2 Boulevard de Launay, 44100 Nantes, France (registration number: 833085806) (https://crisp.chat/en/) and the technical infrastructure is provided by DigitalOcean, Vultr and Cloudflare, Rebroadcast Worldwide ("CRISP"). CRISP enables Live Chat and similar functionality on the website. For more information about how CRISP handles data, see https://crisp.chat/en/privacy/.
2.14.3. The collection of the player's personal data is necessary so that we can provide our services to the player and comply with legal obligations. It may also be necessary for the enforcement of our contractual agreements and therefore in our legitimate interests.
2.15. Marketing Activities
2.15.1. Depending on the player's account settings, their personal data may be used by Betmaster for marketing activities across various channels, including mail, email, telephone call, as well as electronic/instant messaging. The use of player personal data for marketing activities may be canceled or restricted to certain communication channels at any time. Players can adjust their account settings or contact our support department via email at support@Betmaster.bet . Due to the nature of the technical workflow involved, updates to your account settings may take up to 5 business days to take effect.
2.15.2. Where a player does not consent to the use of their personal data for marketing purposes, Betmaster will process the personal data for marketing purposes only to the extent necessary to meet our legitimate interests in promoting our services.
2.16. Cookies, Third Party Content and Trackers
A cookie is a piece of data saved on the player's computer and linked to specific user information. For cookies, third-party services, social media plugins and the use of trackers, see Section 6 below.
2.17. Other Purposes
It may be necessary to process personal data for additional purposes. However, Betmaster will only process personal data if and to the extent that one or more of the conditions set out in Section 2.1 are met.
3. Disclosure of Personal Data
3.1. General information
3.1.1. The player's personal data is treated as strictly confidential. The player's personal data may be disclosed to third parties:
3.1.1.1. if the player has given consent to such disclosure,
3.1.1.2. if the player has chosen a forum and started advertising,
3.1.1.3. disclosure is necessary to comply with legal obligations to which Betmaster is subject, or
3.1.1.4. when disclosure is necessary for the purposes of the legitimate interests of Betmaster or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the player.
3.1.2. Betmaster only transfers data to countries outside the EU/EEA provided that the recipient guarantees a standard of data protection comparable to European standards (e.g. by agreeing to approved contractual clauses, intra-group agreements or other measures designed to ensure that data recipients personnel protect them). Betmaster assumes no responsibility for data transfers outside the EU/EEA if the player has chosen to disclose their data or initiated communication with a third party regarding Betmaster services.
3.1.3. In clauses 3.2 to 3.7 below it is described how Betmaster shares personal data. Additional information is set out in Section 4 below: Cookies, third-party services, social media plugins and trackers.
3.2. Sharing of personal data within the Betmaster Group
Personal data may be transferred or disclosed to any Betmaster Group company. Betmaster Group means all group companies and their related companies.
3.3. Sharing of personal data with Service Providers
3.3.1. Betmaster may share personal data with other third-party service providers when players request a service that Betmaster offers in part or in full through the third-party provider, such as casino games, virtual sports or eSports. For those products provided by game provider websites, additional measures may apply.
3.3.2. Betmaster also uses trusted third parties to process players' personal data, including but not limited to payment services, information technology, statistics and reports, customer support, sales, marketing-related services. In accordance with applicable data protection regulations, including the General Data Protection Regulation, these third parties are contractually bound to Betmaster and obliged to treat player data securely and confidentially. Your use of said data is restricted to the extent necessary to fulfill the respective task. Betmaster only transfers data to states outside the EU/European Economic Area as long as the recipient guarantees a standard of data protection comparable to that existing in Europe.
3.4. Sharing personal data for KYC, Fraud Prevention and Money Laundering
3.4.1. To complete player identity verification, perform security checks, assess players' compliance with our Terms and Conditions and legal obligations, including the prevention of money laundering, the financing of terrorism and the protection of minors, player data can be compared with third party databases including but not limited to SumSub, GetID, GB Group plc, Jumio Corporation, Bisnode Austria GmbH.
3.4.2. In case of any indication of transactions and/or activities that may raise suspicions of criminal activities, Betmaster will inform the relevant responsible parties (e.g. police, sports associations, private associations aimed at preventing criminal and fraudulent activities in sports betting and /or gambling).
3.4.3. In this context, data on player activities and personal data may also be transferred within the framework of an early warning system to the European Sports Safety Association (ESSA) and the respective sports federations.
3.4.4. Furthermore, Betmaster reserves the right to record telephone calls with players and forward the recordings to law enforcement authorities if there is accurate evidence of criminal offenses.
3.4.5. By accepting the General Terms and Conditions and this Privacy Policy, the player grants his explicit consent to these procedures, including requests for credit information and the comparison of data provided with third-party databases.
3.4.6. Sharing player data may also be necessary to protect players and Betmaster against crime and to comply with legal obligations.
3.4.7. Within the framework of this contractual relationship, we transmit personal data collected for the purpose of requesting, implementing and terminating this business relationship, as well as data regarding non-contractual conduct or fraudulent conduct to money laundering prevention, prevention of fraud and credibility.
3.4.8. The legal basis for these transfers is set out in clause (b) of Article 6 (1) and clause (f) of Article 6 (1) of the General Data Protection Regulation (GDPR). Data transfers based on point (f) of Article 6 (1) of the GDPR may only take place to the extent that this is necessary to maintain the legitimate interests of our company or a third party and is not outweighed by the interests or rights and freedoms fundamental rights of the data subject that require the protection of personal data.
3.5. Data Sharing with Regulatory and Enforcement Authorities To comply with its legal obligations, Betmaster may be required to transfer player registration details, identification documentation, financial transactions, gaming transactions and general information about player accounts to regulatory authorities and law enforcement in the EU/EEA. Such disclosure will also include any disclosure to Financial Intelligence Authorities in accordance with our legal obligation under the EU Anti-Money Laundering Directive (2015/849).
3.6. Sharing of Anonymous Data Notwithstanding Betmaster's commitment to the protection of personal data, the company reserves the right to publish game data (e.g. results achieved), the player's first name, surname initial and country of player's residence on the Betmaster website, provided that the player remains, directly and indirectly, unidentifiable.
3.7. Sharing of personal data for other purposes
3.7.1. It may be necessary to share personal data for additional purposes. However, Betmaster will only disclose personal data if and to the extent that one or more conditions set out in Section 5 a. are met.
3.7.2. Betmaster may process and disclose personal data to third parties the player has contacted to resolve disputes, provide feedback on Betmaster services or for any other purpose desired by the player. Betmaster processes and discloses the player's personal data in such cases in order to respond to any inquiries from third parties that the player has contacted. Betmaster will not assume any responsibility for the accuracy, integrity and confidentiality of such data processing. Betmaster will also not assume any responsibility for complying with any other GDPR requirements in the event that a player has, on their own initiative, contacted a third party regarding Betmaster services. Betmaster reserves the right to respond to all correspondence initiated by a player with a third party and to assume that the information presented by that third party chosen by the player is true and accurate.
3.8. Limitation of liability
3.8.1. Betmaster does not control or assume any responsibility for any third party websites that contain illegal or defamatory content and that may include a link to Betmaster websites or URLs. Betmaster does not accept any responsibility for third party websites that contain content such as, but not limited to:
3.8.1.1. Adult Entertainment;
3.8.1.2. Child Pornography;
3.8.1.3. Drug Paraphernalia;
3.8.1.4. Gun Sales via the Internet;
3.8.1.5. Unlicensed Forex Brokers;
3.8.1.6. Sexual Dating Companies;
3.8.1.7. Unlicensed Money Transmitters;
3.8.1.8. Ammunition Sales;
3.8.1.9. Escort Services;
3.8.1.10. Sales of Fireworks/Firearms;
3.8.1.11. Government Subsidies;
3.8.1.12. Home Charities;
3.8.1.13. Loans or other financial services;
3.8.1.14. Sales of Pharmaceutical Products;
3.8.1.15. Pornography;
3.8.1.16. Telemarketing;
3.8.1.17. Tobacco Sales.
4. Disclosure of Personal Data
4.1. Third Party Services
4.1.1. Betmaster may use plugins and active script content (including JavaScript) from third-party services for the purposes of functionality of its websites or services, evaluating user behavior and improving its offerings. Betmaster reserves the right to use additional plugins and live script content at any time.
4.1.2. Below, Betmaster informs you about the data collected by the different categories of third-party services deployed with Betmaster offers. For these third-party services, additional privacy provisions of these third-party services may apply. The following description of third party services may not be exhaustive and Betmaster reserves the right to use additional third party services at any time, provided that appropriate measures to protect personal data are in place.
4.2. Tracking Software
4.2.1. Betmaster uses tracking software with the aim of evaluating user preferences and thus improving Betmaster's offerings. Tracking software collects user data such as IP address, website access, advertising preferences and other marketing information. The following tracking software is integrated into the websites: https://www.finteza.com/
4.3. Analysis Software
4.3.1. Betmaster uses website analysis tools with the aim of understanding player behavior on Betmaster websites and thus optimizing the services provided by Betmaster. Website analytics tools collect data using cookies and IP address tracking for this purpose. For more information about the use of cookies on Betmaster websites, please consult the Cookies Policy. The following website analysis tools are integrated into Betmaster websites:
4.3.2. Google Analytics/Tag Manager/Firebase. Google Analytics uses various techniques, including cookies, to help the website analyze how users use the website. The information obtained by Google Analytics about your use of the website will be transmitted to and stored by Google on servers, which may be operated outside member states of the European Union, as well as outside states that are party to the Agreement on the European Economic Area. This website uses a Google Analytics tracking code, to which IP anonymization is added to enable anonymous collection of IP addresses (so-called IP masking). Google will use this information on behalf of the website operator to evaluate your use of the website, compile reports on website activity and provide other services relating to website activity and Internet usage to the website operator. Google Analytics will not associate your IP address with any other data held by Google. Google Tag Manager manages all your Google and third-party tags in one place. Google Firebase is monitoring and analyzing the performance of Betmaster's mobile apps. Players may refuse the use of Google cookies by selecting the appropriate settings on their browser. However, by doing so, players may not be able to use the full functionality of this website. https://marketingplatform.google.com/about/, https://tools.google.com/dlpage/gaoptout/ Third Party Game Providers Within Betmaster's casino offerings, games may be implemented casino provided by third party game providers. For those games provided by game provider websites, additional provisions may apply. More information about these third-party providers is provided in the general Terms and Conditions. Betmaster reserves the right to use other casino game providers at any time.
4.4. Customer service (Live Chat)
4.4.1. Betmaster uses Crisp technology IM SARL is a company registered at 2 Boulevard de Launay, 44100 Nantes, France (registration number: 833085806) (https://crisp.chat/en/) and the technical infrastructure is provided by DigitalOcean, Vultr and Cloudflare, Rebroadcast Worldwide ("CRISP"). CRISP enables Live Chat and similar functionality on the website. For more information about how CRISP handles data, see https://crisp.chat/en/privacy/.
4.4.2. We use CRISP with the aim of offering our customers the best possible consulting and support experience on this website and related services. For reasons arising from your particular situation, you have the right to object at any time to this processing of your personal data on the basis of Art. 6 (1) a) GDPR. If you object to the processing, request a copy of your data, correct it or delete it, please contact us at support@Betmaster.bet
4.5. Shared Browsing (Co-Browsing) Co-Browsing is a web-based, no-download screen sharing technology. If the User consents, CRISP allows an authorized and trained employee of our company to connect to the User's session on this website. When employees connect, it helps them better understand a user's concern to find more targeted solutions faster. Through co-browsing, the following information is transmitted and processed continuously: Mouse movements, scrolling behavior, clicks, form input (sensitive input is excluded from transmission by default), position on the website, subpages visited, time on page , browser, operating system, terminal type, screen resolution, anonymous IP address, access location (city/nation). Processing is carried out on the basis of Art. 6 (1) a) GDPR with the user's consent.
4.6. Shared Desktop Browsing Desktop Co-Browsing is a screen sharing technology without the need for downloads. If the user consents, CRISP allows an authorized and trained employee of our company to connect to the user's desktop (view only). When employees connect, it helps them better understand a user's concern to find more targeted solutions faster. Through screen sharing, an image-by-image (video) stream is established. Processing is carried out on the basis of Art. 6 (1) a) GDPR with the user's consent.
4.7. Live Chat Live Chat receives customer queries. These questions will also be answered via live chat. Chatbots also do this automatically. When a customer starts chatting, the affected person's browser transmits the IP address by default, which is immediately discarded and therefore not saved. Basically, other personal data can be exchanged in a chat conversation between the person concerned and the customer, either automatically by a chatbot or manually by an employee of the customer. The data of the person concerned can be categorized in CRISP and saved along with the chat conversation. Data collected through chat will be completely deleted by the chat supervisor after a reasonable period of time. Personal data is processed in accordance with Art. 6 Para. 1 b GDPR to fulfill a contract to which the data subject is party or to carry out pre-contractual measures carried out at the request of the data subject.
5. Storage
Personal data is kept by Betmaster as long as the player is a Betmaster customer. Whenever a player closes their Betmaster account, personal data saved in the system will remain stored for the minimum time necessary to fulfill the purposes established in this Privacy Policy and applicable legal obligations. Personal data may also be stored for longer if it cannot be deleted for technical and/or legal reasons.
6. Data Security
6.1. All data will be processed automatically. Betmaster takes all appropriate technical and organizational measures to protect player data against access by unauthorized persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration or damage. In particular, payment information will always be encrypted when data is being processed.
6.2. While confidential information is protected online by SSL encryption, Betmaster makes all reasonable efforts to ensure the protection of player data in all other areas as well.
6.3. Only authorized Betmaster employees, or third party employees contractually obliged to comply with data protection principles, have access to player information. Betmaster monitors the suitability and reliability of all its employees. At regular intervals, all employees receive training on applicable security and data protection standards. All relevant servers are located in a secure environment.
7. Data Encryption
7.1. To protect players' personal data during web browser communication, Betmaster uses encryption technology. Furthermore, online transactions are protected by the security system of a globally accredited partner.
8. Other Technical Security Measures
Additionally, all player data is protected from unauthorized access by firewall and intrusion prevention systems.
9. Player Rights
9.1. The player has the right to:
9.2. request access to personal data
9.3. request correction of personal data
9.4. withdraw consent to data processing (e.g. for marketing activities)
9.5. request the erasure of personal data
9.6. receive data in a structured, commonly used, and machine-readable format (data portability)
9.7. request the restriction of the processing of personal data
9.8. object to the processing of personal data.
9.9. Some of these rights may only apply in certain circumstances, as set out in data protection legislation, including the General Data Protection Regulation.
9.10. All requests regarding personal data or any rights mentioned above can be sent to the contact details mentioned in Section 3 above.
10. Filing a Complaint
If the player is not satisfied with the way we process their personal data, they have the right to lodge a complaint with the competent data protection authority.
11. Changes to this Data Protection Policy
This Data Protection Policy is subject to periodic changes. While players are always informed of any changes, it is recommended that you review this policy and possible changes regularly.